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PRECISIONcare Performance Plans
The day we complete your installation is the day we start the next phase of our relationship. That is when PRECISIONcare begins - our remote and on-site support for your system. It’s our responsibility to be sure all the bits and pieces that make up your technology solution operates as good today as tomorrow, and for years to come. We treat your home as a respite from the outside world. We take care of system integrations, programming, software, networks, connectivity to your internet service; as well as diagnosis, troubleshooting, monitoring, updates and maintenance. Additionally, we schedule periodic health visits to clean, calibrate, update and run performance checks on your system.
Plus
$90/Month
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Remote System Care
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Remote Service Hours - 24/7/365 email, text
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Advanced on-site service and phone support hours - Mon-Fri 10a-4p
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Priority scheduling - 3 business days
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Response time - Within 3 hours
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Network configuration management
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Annual WiFi network scan
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Internet and CableTV troubleshooting
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Transferable
Premier
$260/Month
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VIP member status
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Proactive remote system monitoring
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Remote System Care
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Remote Service Hours - 24/7/365 phone, email, text
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Advanced on-site service and phone support hours - Mon-Fri 9a-5p
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Priority scheduling - 2 business days
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Response time - Within 2 hours
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Complimentary site visits for service or support - 3 hours per year included
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25-Point Wellness system checkup - 1 visit per year
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Streaming music and video setups
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WiFi credential management
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Recorded surveillance video footage retrieval
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Power management for surge/brownouts
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Network configuration management
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Annual WiFi network scan
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Internet and CableTV troubleshooting
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ISP Concierge
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Transferable
Concierge
Price on Request
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VIP member status
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Proactive remote system monitoring
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Remote System Care
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Remote Service Hours - 24/7/365 phone, email, text
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Advanced on-site service and phone support hours - Mon-Fri 7a-6p*
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Priority scheduling - 1 business day
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Response time - Less than 1 hour
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Complimentary equipment repair service**
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Complimentary site visits for service or support - included
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25-Point Wellness system checkup - 3 visits per year
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Streaming music and video setups
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Early Access
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Rack Intelligence
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Lighting and shade scene reprogramming
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WiFi credential management
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Recorded surveillance video footage retrieval
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Power management for surge/brownouts
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Network configuration management
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Annual WiFi network scan
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Internet and CableTV troubleshooting
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ISP Concierge
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Transferable
Remote access may require additional monitoring equipment. Remote monitoring may not be possible for all devices. System repairs subject to manufacturer warranties. New programming and system upgrades are billed at current rates. Travel charges may apply for site visits depending on location. Service loaners subject to availability for Concierge level. Service hours may vary depending on your building’s access rules. Non-Precision Integrated systems require on-site evaluation and may require possible plan changes. Terms and conditions subject to change with 30-days notice. *After hours/holiday on-site service available at $350 per hour. **Applies to equipment purchased at Precision Integrated only; system requires surge suppressor. Equipment replacement not covered. See agreement for details. ***Contingent on geographical service areas available. PER-INCIDENT SERVICE IS BILLED AT $100 PER MAN HOUR FOR REMOTE OR ON-SITE. RESPONSE TIME AND SCHEDULING IS ‘AS AVAILABLE.’
FAQ
Q: Why do I need a Performance Plan?
A: We can now do most maintenance, updates, support and even system repairs remotely. If there’s a new update that would normally require a home visit, we can often perform the maintenance right from our office without interrupting you for a home visit. This reduces time and expense for you and for us.
Q: Is my system reliable?
A: More than ever. We rarely replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services.
Q: What if I’m not on a Plan?
A: You can choose to pay per incident and by the hour, but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.
Q: What can we monitor and update remotely?
A: Just about any device that’s connected including all critical system automation and networking hardware... exactly the items that are most dependent on software updates.
Q: What can’t we monitor?
A: Older hardware like some TVs and a few 3rd party apps.
Q: How do my manufacturer warranties fit in with the Plans?
A: Your manufacturer warranties are fully in effect.
Q: Do I need to sign a contract?
A: Yes, we offer an annual agreement that automatically renews.
Q: How are the plans paid?
A: Our Performance Plans are paid monthly or yearly.